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What Is the Number One Metric for Measuring #BPM Success?

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There is an interesting thread started by Peter Schooff @ BPM.COM Forum – click here

Some really nice thoughts and comments/links.

My Thoughts

The key metrics for the BPM success factor depends on the stakeholders and their respective banchmarked values :

  • For Business it may be –> RoI on a long run (but instantly the happy reaction of its customers)
  • For End User it may be –> Better User Experience, Faster Response & Low Latency is a plus!!
  • For Developer it may be –> Uff…the code is finally pushed to production and there is no Issue/Downtime reported!!

But in all the cases “Measurement / Monitoring” plays a pivotal role:

Measurement in terms of :

  • increase in customer base
  • increase in customer cases
  • performance statistics
  • customer feedback/response
  • user experience
  • …many more

The Success of BPM cannot be an open ended thread. As BPM deals with Process Optimizations and Process improvement based on feedback – the measured feedback will be a crucial indicator to trigger/optimize the process again (which in turn makes all stakeholders happy!!)

Whats your take ??  –  What Is the Number One Metric for Measuring #BPM Success?

Nice Read Links :

Happy Reading!! 🙂

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