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Integrating PegaBPM with Twitter!!


With the world screaming for Social Media and Social BPM and everyone trying to make their presence felt in the rat race. Here is just a Step forward towards SocialBPM.

As an aftermath of Reading the Social Media Handbook!!…Here is just a crazy integration that I was trying to work it out  – i.e Integrating Pega with Twitter. And was Successful in doing so!!

Recently uploaded the PegaBPM-Twitter Plugin in Pega Exchange (a repository of reusable componets)

URL : http://pdn.pega.com/Devnet/Exchange/Components/PegaTwitterPlugin.asp

Pega does not provide any out of the box feature to do so.

The features that are provided by this Plugin are :

  • Updating the Twitter Status with a Message (approx 140 characters long)
  • Searching for related “search contents” in Twitter and displaying all the Tweets
  • Sending Direct Messages to recipients individually – personal messages

It is very important to have a Business scenario defined, before exactly the handshake between the BPM Product and Social Media can be utilized to the max.

Here is a sample usecase representation :

Even Gartner has also mention in one of its Reports that, one of the Social Media would become a new input channels for insurance industries by 2014.

Similar features provided by Products in the Market :

Happy Learning 🙂

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3 Comments

  1. […] example is companies monitoring all tweets addressed to a twitter address has an automated system that searches through older service requests for similar records. This allows a customer service […]

  2. […] Please refer to my old Blog on Integrating PegaBPM with Twitter […]

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